Bank receptionist - Salary and Career

Bank receptionist - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Bank receptionist earn

A Bank receptionist earns between $1.270 and $4.020 per month, with an average monthly salary of $2.498 and a median salary of $3.017 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 3.083 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Bank receptionist

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 2.498 29.976 625 11
1º Quartile 1.270 15.241 318 6
Median Salary 3.017 36.208 754 14
3º Quartile 3.066 36.793 767 14
Higher Salary 4.020 48.244 1.005 18

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Bank receptionist

Receptionists must:

  • provide personalized service/support to the guest;
  • planning the daily life;
  • daily planning;
  • provide support services to visitors, clients, guests, patients and passengers;
  • daily plan;
  • planning the daily;
  • plan the daily;
  • communicate;
  • observe internal safety regulations;
  • respond to phone calls from visitors, guests, clients, patients and passengers;
  • observe internal safety rules;
  • organize information to be provided;
  • observe internal security regulations;
  • welcoming customers, patients, guests, visitors and passengers;
  • welcome clients, patients, guests, visitors and passengers;
  • observe internal security rules;
  • demonstrate personal skills;
  • close accounts and stays of clients, guests and patients;
  • provide support services to visitors, customers, guests, patients and passengers;
  • receive clients, patients, guests, visitors and passengers;
  • provide personalized service/support to guests;
  • welcoming clients, patients, guests, visitors and passengers;
  • observe internal security standards;
  • schedule services;

  • Activities

    • schedule reservations / customer appointments;
    • give tourist information to guests/ passengers;
    • provide assistance to the guest in case of loss of luggage;
    • organizing deliveries to guests;
    • follow up guest requests;
    • protocol documents/guest orders;
    • collect feedback on the information provided;
    • intermediate in obtaining authorizations from agreements;
    • preparing the �mise-en-place�;
    • check guest requests;
    • close master accounts;
    • providing safe service;
    • demonstrate computer skills;
    • participate in shift exchange meetings;
    • provide information about the use and parking places;
    • block apartment;
    • arrange for special booking requests;
    • provide information and internal regulations to the guest and patient;
    • distribute pouches;
    • inform yourself about the guest(preferences, needs , habits);
    • check the departure time of the groups;
    • communicate in a clear, agile and objective way;
    • check surgical hospitalization map;
    • deliver the visitor badge at the entrance;
    • register companions;
    • show patience;
    • require the guest's functional number for the visitor's entry;
    • provide the keys to the apartments to the clients;
    • check availability of beds and apartments;
    • organize work materials;
    • check the weekly schedule of events;
    • print a list of inpatients;
    • coordinate team;
    • coordinate team;
    • plan the next day;
    • make adjustments to accounts;
    • control the entry and exit of visitors' equipment;
    • exchange currency;
    • consult special guest requests;
    • pre-register the client;
    • demonstrate ability to anticipate customer needs;
    • verify registration and reservation;
    • transmit messages and faxes;
    • demonstrate efficiency;
    • cover information regarding the use of the safe by customers;
    • notify concierge of guest arrival;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • request the hotel's performance evaluation;
    • offer luggage assistance;
    • demonstrate initiative;
    • identify the physical space of the company;
    • ensure delivery of documents/orders to guests;
    • act with common sense;
    • request the return of apartment keys;
    • enable the advance of money to the guest through card operations;
    • demonstrate enthusiasm;
    • assist customers with filling of forms;
    • offer transportation to the client;
    • provide general information by internal telephone and externally;
    • propose membership of loyalty programs;
    • confirm if the client has a frequent flyer program;
    • update account;
    • assist in planning tourist itineraries for guests;
    • check the suitability of customers;
    • arrange for the purchase of items/objects requested by the guests;
    • schedule transfers and executive cars;
    • distributing newspapers, magazines, flowers, etc.;
    • serve the customer with accurate information ;
    • update the establishment's database;
    • show patience;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • assist guests/patients with technical information about hotel / hospital;
    • admit the patient;
    • issue invoices and receipts;
    • demonstrate team spirit;
    • welcome the client and passenger;
    • demonstrate mutual respect;
    • interact with other departments;
    • issue the exit release card;
    • make a �no show� charge;
    • schedule reservations / client appointments;
    • receive payments;
    • activate security alarm in case of robbery;
    • notify security about the presence of strangers;
    • organize pouches;
    • check documents with identification;
    • demonstrate interest;
    • check the individual and group arrival and departure forecast;
    • demonstrate proactivity;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • provide directions to exchange locations of coins;
    • announce the arrival of the client;
    • offer support to the guest in different eventualities;
    • check admission request;
    • assist with car rentals, cell phones, vans etc.;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • register clients, patients, guests, visitors, passengers ;
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • close account in the system;
    • resolve pending issues from the previous day;
    • demonstrate a sense of organization;
    • forward the client to the different sectors;
    • demonstrate autonomy;
    • visit places/establishments to be recommended to guests;
    • close �pos� (point of sale) ;
    • resume calls in case of extensions busy or unattended;
    • demonstrate verbal and written fluency in a foreign language;
    • cover the disclosure of information about patients, guests and customers;
    • establish contact/visual communication with the customer;
    • assist the customer at the atm ;
    • request a form of payment guarantee;
    • transfer calls to extensions and apartments requested;
    • arrange to send items/objects requested by guests;
    • request the valet service;
    • issue account statements;
    • consult the company's product and services catalog;
    • maintain guest anonymity when requested;
    • enter expenses to accounts;
    • consult the list of opening hours of the various activities in the company;
    • establish a network of contacts to meet customer requests;
    • communicate in a clear, agile and objective manner;
    • transfer the guest, patient, passengers to other accommodations;
    • take phone calls and messages;
    • assist the customer with financial information ;
    • consult the company's products and services catalog;
    • forward the client to the various sectors;
    • assist the guest with medical care ;
    • print the list of groups scheduled to leave for the day;
    • consult a list of opening hours of the various activities in the company;
    • print control reports;
    • provide weather information;
    • save volumes from service providers;
    • collect main news and headlines of the day;
    • listen carefully;
    • notify the nursing staff of the patient's arrival;
    • demonstrate empathy;
    • circulate internal information;
    • send the time wake-up call;
    • start cleaning service;
    • arrange the purchase of tickets for events in general;

    Sectors that hire Bank receptionist the most in the job market

    • temporary labor lease
    • cleaning in buildings and households
    • fund management activities by contract or commission
    • other service activities provided mainly to companies
    • building construction
    • hotels
    • dental activity with resources for performing surgical procedures
    • physical conditioning activities
    • hospital care activities
    • outpatient medical activity restricted to consultations

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