Health insurance receptionist - Salary and Career

Health insurance receptionist - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Health insurance receptionist earn

A Health insurance receptionist earns between $1.196 and $2.460 per month, with an average monthly salary of $1.482 and a median salary of $1.416 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 1.924 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Health insurance receptionist

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 1.482 17.788 371 7
1º Quartile 1.196 14.356 299 6
Median Salary 1.416 16.992 354 7
3º Quartile 1.876 22.511 469 9
Higher Salary 2.460 29.516 615 12

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Health insurance receptionist

Receptionists must:

  • schedule services;
  • plan the daily;
  • welcoming clients, patients, guests, visitors and passengers;
  • provide support services to visitors, clients, guests, patients and passengers;
  • close accounts and stays of clients, guests and patients;
  • provide support services to visitors, customers, guests, patients and passengers;
  • observe internal security standards;
  • observe internal safety regulations;
  • welcome clients, patients, guests, visitors and passengers;
  • provide personalized service/support to guests;
  • provide personalized service/support to the guest;
  • observe internal security regulations;
  • observe internal security rules;
  • planning the daily;
  • communicate;
  • receive clients, patients, guests, visitors and passengers;
  • daily planning;
  • respond to phone calls from visitors, guests, clients, patients and passengers;
  • observe internal safety rules;
  • planning the daily life;
  • daily plan;
  • organize information to be provided;
  • demonstrate personal skills;
  • welcoming customers, patients, guests, visitors and passengers;

  • Activities

    • demonstrate efficiency;
    • schedule reservations / client appointments;
    • arrange the purchase of tickets for events in general;
    • check surgical hospitalization map;
    • identify the physical space of the company;
    • consult a list of opening hours of the various activities in the company;
    • intermediate in obtaining authorizations from agreements;
    • demonstrate ability to anticipate customer needs;
    • assist customers with filling of forms;
    • provide assistance to the guest in case of loss of luggage;
    • organize pouches;
    • visit places/establishments to be recommended to guests;
    • block apartment;
    • pre-register the client;
    • consult special guest requests;
    • cover the disclosure of information about patients, guests and customers;
    • schedule transfers and executive cars;
    • request a form of payment guarantee;
    • forward the client to the various sectors;
    • request the return of apartment keys;
    • provide the keys to the apartments to the clients;
    • close �pos� (point of sale) ;
    • register clients, patients, guests, visitors, passengers ;
    • close account in the system;
    • demonstrate initiative;
    • save volumes from service providers;
    • provide information about the use and parking places;
    • check availability of beds and apartments;
    • provide general information by internal telephone and externally;
    • ensure delivery of documents/orders to guests;
    • distribute pouches;
    • request the valet service;
    • receive payments;
    • consult the list of opening hours of the various activities in the company;
    • control the entry and exit of visitors' equipment;
    • update the establishment's database;
    • consult the company's product and services catalog;
    • exchange currency;
    • demonstrate mutual respect;
    • issue invoices and receipts;
    • maintain guest anonymity when requested;
    • assist guests/patients with technical information about hotel / hospital;
    • take phone calls and messages;
    • issue the exit release card;
    • resolve pending issues from the previous day;
    • assist in planning tourist itineraries for guests;
    • collect feedback on the information provided;
    • plan the next day;
    • update account;
    • demonstrate a sense of organization;
    • establish a network of contacts to meet customer requests;
    • act with common sense;
    • arrange for special booking requests;
    • check the suitability of customers;
    • print the list of groups scheduled to leave for the day;
    • check the individual and group arrival and departure forecast;
    • schedule reservations / customer appointments;
    • show patience;
    • welcome the client and passenger;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • check documents with identification;
    • start cleaning service;
    • providing safe service;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • transfer the guest, patient, passengers to other accommodations;
    • provide information and internal regulations to the guest and patient;
    • close master accounts;
    • coordinate team;
    • follow up guest requests;
    • listen carefully;
    • check guest requests;
    • enable the advance of money to the guest through card operations;
    • transmit messages and faxes;
    • assist with car rentals, cell phones, vans etc.;
    • make adjustments to accounts;
    • coordinate team;
    • demonstrate interest;
    • confirm if the client has a frequent flyer program;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • admit the patient;
    • demonstrate computer skills;
    • resume calls in case of extensions busy or unattended;
    • notify security about the presence of strangers;
    • demonstrate empathy;
    • assist the customer at the atm ;
    • arrange for the purchase of items/objects requested by the guests;
    • print a list of inpatients;
    • notify concierge of guest arrival;
    • transfer calls to extensions and apartments requested;
    • deliver the visitor badge at the entrance;
    • offer luggage assistance;
    • collect main news and headlines of the day;
    • require the guest's functional number for the visitor's entry;
    • register companions;
    • demonstrate team spirit;
    • demonstrate autonomy;
    • demonstrate proactivity;
    • send the time wake-up call;
    • make a �no show� charge;
    • check the weekly schedule of events;
    • notify the nursing staff of the patient's arrival;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • offer transportation to the client;
    • communicate in a clear, agile and objective manner;
    • preparing the �mise-en-place�;
    • cover information regarding the use of the safe by customers;
    • participate in shift exchange meetings;
    • consult the company's products and services catalog;
    • circulate internal information;
    • assist the guest with medical care ;
    • serve the customer with accurate information ;
    • check the departure time of the groups;
    • arrange to send items/objects requested by guests;
    • print control reports;
    • announce the arrival of the client;
    • establish contact/visual communication with the customer;
    • verify registration and reservation;
    • distributing newspapers, magazines, flowers, etc.;
    • inform yourself about the guest(preferences, needs , habits);
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • organizing deliveries to guests;
    • interact with other departments;
    • protocol documents/guest orders;
    • demonstrate enthusiasm;
    • activate security alarm in case of robbery;
    • demonstrate verbal and written fluency in a foreign language;
    • enter expenses to accounts;
    • organize work materials;
    • forward the client to the different sectors;
    • offer support to the guest in different eventualities;
    • provide weather information;
    • propose membership of loyalty programs;
    • show patience;
    • provide directions to exchange locations of coins;
    • communicate in a clear, agile and objective way;
    • assist the customer with financial information ;
    • request the hotel's performance evaluation;
    • check admission request;
    • give tourist information to guests/ passengers;
    • issue account statements;

    Sectors that hire Health insurance receptionist the most in the job market

    • outpatient medical activity with resources for performing complementary exams
    • health plans
    • other service activities provided mainly to companies
    • hospital care activities
    • service activities in emergency room and hospital units for emergency care
    • complementary diagnostic and therapeutic services activities
    • outpatient medical activity restricted to consultations
    • combined office and administrative support services
    • insurance, pension plan and health brokers and agents
    • diagnostic imaging services using ionizing radiation

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