Hospital receptionist - Salary and Career

Hospital receptionist - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Hospital receptionist earn

A Hospital receptionist earns between $1.129 and $2.239 per month, with an average monthly salary of $1.362 and a median salary of $1.300 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 92.492 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Hospital receptionist

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 1.362 16.344 341 6
1º Quartile 1.129 13.545 282 5
Median Salary 1.300 15.600 325 6
3º Quartile 1.707 20.487 427 8
Higher Salary 2.239 26.863 560 11

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Hospital receptionist

Receptionists must:

  • schedule services;
  • daily plan;
  • observe internal safety rules;
  • communicate;
  • planning the daily life;
  • demonstrate personal skills;
  • close accounts and stays of clients, guests and patients;
  • observe internal security regulations;
  • provide personalized service/support to guests;
  • organize information to be provided;
  • respond to phone calls from visitors, guests, clients, patients and passengers;
  • provide support services to visitors, customers, guests, patients and passengers;
  • welcoming clients, patients, guests, visitors and passengers;
  • provide personalized service/support to the guest;
  • provide support services to visitors, clients, guests, patients and passengers;
  • plan the daily;
  • observe internal safety regulations;
  • planning the daily;
  • welcoming customers, patients, guests, visitors and passengers;
  • observe internal security rules;
  • receive clients, patients, guests, visitors and passengers;
  • observe internal security standards;
  • welcome clients, patients, guests, visitors and passengers;
  • daily planning;

  • Activities

    • check surgical hospitalization map;
    • show patience;
    • inform yourself about the guest(preferences, needs , habits);
    • transfer calls to extensions and apartments requested;
    • intermediate in obtaining authorizations from agreements;
    • make adjustments to accounts;
    • plan the next day;
    • demonstrate a sense of organization;
    • demonstrate interest;
    • close �pos� (point of sale) ;
    • require the guest's functional number for the visitor's entry;
    • provide weather information;
    • request the return of apartment keys;
    • demonstrate mutual respect;
    • register clients, patients, guests, visitors, passengers ;
    • collect main news and headlines of the day;
    • provide assistance to the guest in case of loss of luggage;
    • demonstrate verbal and written fluency in a foreign language;
    • transmit messages and faxes;
    • provide the keys to the apartments to the clients;
    • serve the customer with accurate information ;
    • take phone calls and messages;
    • offer transportation to the client;
    • consult the company's product and services catalog;
    • resolve pending issues from the previous day;
    • close master accounts;
    • assist in planning tourist itineraries for guests;
    • print control reports;
    • assist customers with filling of forms;
    • interact with other departments;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • admit the patient;
    • issue account statements;
    • block apartment;
    • print a list of inpatients;
    • assist guests/patients with technical information about hotel / hospital;
    • start cleaning service;
    • check guest requests;
    • send the time wake-up call;
    • request the hotel's performance evaluation;
    • update account;
    • consult a list of opening hours of the various activities in the company;
    • notify the nursing staff of the patient's arrival;
    • exchange currency;
    • assist the customer at the atm ;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • demonstrate enthusiasm;
    • forward the client to the different sectors;
    • identify the physical space of the company;
    • visit places/establishments to be recommended to guests;
    • demonstrate ability to anticipate customer needs;
    • establish a network of contacts to meet customer requests;
    • confirm if the client has a frequent flyer program;
    • request a form of payment guarantee;
    • demonstrate autonomy;
    • offer support to the guest in different eventualities;
    • forward the client to the various sectors;
    • demonstrate proactivity;
    • protocol documents/guest orders;
    • schedule reservations / customer appointments;
    • print the list of groups scheduled to leave for the day;
    • check the departure time of the groups;
    • consult the list of opening hours of the various activities in the company;
    • consult special guest requests;
    • notify concierge of guest arrival;
    • collect feedback on the information provided;
    • check availability of beds and apartments;
    • provide general information by internal telephone and externally;
    • distribute pouches;
    • notify security about the presence of strangers;
    • cover information regarding the use of the safe by customers;
    • welcome the client and passenger;
    • close account in the system;
    • issue invoices and receipts;
    • register companions;
    • provide directions to exchange locations of coins;
    • provide information about the use and parking places;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • demonstrate empathy;
    • assist the customer with financial information ;
    • announce the arrival of the client;
    • resume calls in case of extensions busy or unattended;
    • offer luggage assistance;
    • check the weekly schedule of events;
    • assist with car rentals, cell phones, vans etc.;
    • arrange for special booking requests;
    • schedule reservations / client appointments;
    • demonstrate team spirit;
    • issue the exit release card;
    • verify registration and reservation;
    • demonstrate efficiency;
    • control the entry and exit of visitors' equipment;
    • check documents with identification;
    • check admission request;
    • arrange to send items/objects requested by guests;
    • communicate in a clear, agile and objective way;
    • act with common sense;
    • consult the company's products and services catalog;
    • coordinate team;
    • cover the disclosure of information about patients, guests and customers;
    • preparing the �mise-en-place�;
    • transfer the guest, patient, passengers to other accommodations;
    • make a �no show� charge;
    • arrange for the purchase of items/objects requested by the guests;
    • update the establishment's database;
    • establish contact/visual communication with the customer;
    • organize work materials;
    • assist the guest with medical care ;
    • deliver the visitor badge at the entrance;
    • enable the advance of money to the guest through card operations;
    • schedule transfers and executive cars;
    • organize pouches;
    • arrange the purchase of tickets for events in general;
    • enter expenses to accounts;
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • request the valet service;
    • demonstrate computer skills;
    • providing safe service;
    • check the individual and group arrival and departure forecast;
    • propose membership of loyalty programs;
    • distributing newspapers, magazines, flowers, etc.;
    • ensure delivery of documents/orders to guests;
    • circulate internal information;
    • check the suitability of customers;
    • coordinate team;
    • organizing deliveries to guests;
    • show patience;
    • communicate in a clear, agile and objective manner;
    • maintain guest anonymity when requested;
    • activate security alarm in case of robbery;
    • provide information and internal regulations to the guest and patient;
    • save volumes from service providers;
    • give tourist information to guests/ passengers;
    • receive payments;
    • demonstrate initiative;
    • listen carefully;
    • participate in shift exchange meetings;
    • pre-register the client;
    • follow up guest requests;

    Sectors that hire Hospital receptionist the most in the job market

    • dental activity with resources for performing surgical procedures
    • outpatient medical activity restricted to consultations
    • hospital care activities
    • outpatient medical activity with resources for performing complementary exams
    • outpatient medical activity with resources for performing surgical procedures
    • clinical laboratories
    • diagnostic imaging services using ionizing radiation
    • service activities in emergency room and hospital units for emergency care
    • complementary diagnostic and therapeutic services activities
    • health plans

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