Medical or dental office receptionist - Salary and Career

Medical or dental office receptionist - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Medical or dental office receptionist earn

A Medical or dental office receptionist earns between $1.129 and $2.239 per month, with an average monthly salary of $1.362 and a median salary of $1.300 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 92.492 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Medical or dental office receptionist

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 1.362 16.344 341 6
1º Quartile 1.129 13.545 282 5
Median Salary 1.300 15.600 325 6
3º Quartile 1.707 20.487 427 8
Higher Salary 2.239 26.863 560 11

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Medical or dental office receptionist

Receptionists must:

  • welcome clients, patients, guests, visitors and passengers;
  • schedule services;
  • communicate;
  • daily planning;
  • welcoming clients, patients, guests, visitors and passengers;
  • demonstrate personal skills;
  • close accounts and stays of clients, guests and patients;
  • planning the daily;
  • observe internal security standards;
  • provide support services to visitors, customers, guests, patients and passengers;
  • provide personalized service/support to the guest;
  • observe internal security regulations;
  • receive clients, patients, guests, visitors and passengers;
  • planning the daily life;
  • provide support services to visitors, clients, guests, patients and passengers;
  • plan the daily;
  • daily plan;
  • organize information to be provided;
  • welcoming customers, patients, guests, visitors and passengers;
  • provide personalized service/support to guests;
  • observe internal safety regulations;
  • observe internal security rules;
  • observe internal safety rules;
  • respond to phone calls from visitors, guests, clients, patients and passengers;

  • Activities

    • provide general information by internal telephone and externally;
    • request the return of apartment keys;
    • consult the company's product and services catalog;
    • consult the company's products and services catalog;
    • transfer the guest, patient, passengers to other accommodations;
    • announce the arrival of the client;
    • print the list of groups scheduled to leave for the day;
    • make adjustments to accounts;
    • update the establishment's database;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • demonstrate team spirit;
    • close account in the system;
    • give tourist information to guests/ passengers;
    • participate in shift exchange meetings;
    • enter expenses to accounts;
    • demonstrate enthusiasm;
    • cover information regarding the use of the safe by customers;
    • transmit messages and faxes;
    • inform yourself about the guest(preferences, needs , habits);
    • demonstrate empathy;
    • verify registration and reservation;
    • check guest requests;
    • take phone calls and messages;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • schedule reservations / client appointments;
    • check the weekly schedule of events;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • forward the client to the different sectors;
    • require the guest's functional number for the visitor's entry;
    • establish a network of contacts to meet customer requests;
    • activate security alarm in case of robbery;
    • issue the exit release card;
    • identify the physical space of the company;
    • offer luggage assistance;
    • demonstrate autonomy;
    • request a form of payment guarantee;
    • consult special guest requests;
    • coordinate team;
    • interact with other departments;
    • check surgical hospitalization map;
    • welcome the client and passenger;
    • check the individual and group arrival and departure forecast;
    • forward the client to the various sectors;
    • demonstrate computer skills;
    • establish contact/visual communication with the customer;
    • print a list of inpatients;
    • resolve pending issues from the previous day;
    • request the valet service;
    • collect main news and headlines of the day;
    • check admission request;
    • intermediate in obtaining authorizations from agreements;
    • save volumes from service providers;
    • arrange the purchase of tickets for events in general;
    • admit the patient;
    • assist with car rentals, cell phones, vans etc.;
    • cover the disclosure of information about patients, guests and customers;
    • demonstrate interest;
    • providing safe service;
    • deliver the visitor badge at the entrance;
    • receive payments;
    • ensure delivery of documents/orders to guests;
    • provide weather information;
    • issue invoices and receipts;
    • distribute pouches;
    • demonstrate ability to anticipate customer needs;
    • check availability of beds and apartments;
    • schedule transfers and executive cars;
    • communicate in a clear, agile and objective way;
    • demonstrate verbal and written fluency in a foreign language;
    • demonstrate proactivity;
    • assist guests/patients with technical information about hotel / hospital;
    • provide information about the use and parking places;
    • protocol documents/guest orders;
    • provide assistance to the guest in case of loss of luggage;
    • control the entry and exit of visitors' equipment;
    • organizing deliveries to guests;
    • listen carefully;
    • show patience;
    • assist in planning tourist itineraries for guests;
    • register companions;
    • exchange currency;
    • notify security about the presence of strangers;
    • print control reports;
    • distributing newspapers, magazines, flowers, etc.;
    • maintain guest anonymity when requested;
    • notify concierge of guest arrival;
    • demonstrate mutual respect;
    • serve the customer with accurate information ;
    • offer support to the guest in different eventualities;
    • block apartment;
    • assist customers with filling of forms;
    • demonstrate initiative;
    • provide the keys to the apartments to the clients;
    • communicate in a clear, agile and objective manner;
    • close master accounts;
    • provide information and internal regulations to the guest and patient;
    • provide directions to exchange locations of coins;
    • check documents with identification;
    • preparing the �mise-en-place�;
    • pre-register the client;
    • arrange for special booking requests;
    • issue account statements;
    • arrange to send items/objects requested by guests;
    • show patience;
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • enable the advance of money to the guest through card operations;
    • update account;
    • make a �no show� charge;
    • assist the customer at the atm ;
    • assist the guest with medical care ;
    • follow up guest requests;
    • propose membership of loyalty programs;
    • offer transportation to the client;
    • collect feedback on the information provided;
    • close �pos� (point of sale) ;
    • check the departure time of the groups;
    • assist the customer with financial information ;
    • request the hotel's performance evaluation;
    • coordinate team;
    • demonstrate efficiency;
    • act with common sense;
    • arrange for the purchase of items/objects requested by the guests;
    • schedule reservations / customer appointments;
    • organize pouches;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • plan the next day;
    • confirm if the client has a frequent flyer program;
    • start cleaning service;
    • organize work materials;
    • consult the list of opening hours of the various activities in the company;
    • resume calls in case of extensions busy or unattended;
    • send the time wake-up call;
    • register clients, patients, guests, visitors, passengers ;
    • notify the nursing staff of the patient's arrival;
    • demonstrate a sense of organization;
    • circulate internal information;
    • check the suitability of customers;
    • consult a list of opening hours of the various activities in the company;
    • transfer calls to extensions and apartments requested;
    • visit places/establishments to be recommended to guests;

    Sectors that hire Medical or dental office receptionist the most in the job market

    • dental activity with resources for performing surgical procedures
    • outpatient medical activity restricted to consultations
    • hospital care activities
    • outpatient medical activity with resources for performing complementary exams
    • outpatient medical activity with resources for performing surgical procedures
    • clinical laboratories
    • diagnostic imaging services using ionizing radiation
    • service activities in emergency room and hospital units for emergency care
    • complementary diagnostic and therapeutic services activities
    • health plans

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