Reception assistant - Salary and Career

Reception assistant - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Reception assistant earn

A Reception assistant earns between $1.129 and $2.239 per month, with an average monthly salary of $1.362 and a median salary of $1.300 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 92.492 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Reception assistant

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 1.362 16.344 341 6
1º Quartile 1.129 13.545 282 5
Median Salary 1.300 15.600 325 6
3º Quartile 1.707 20.487 427 8
Higher Salary 2.239 26.863 560 11

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Reception assistant

Receptionists must:

  • daily plan;
  • planning the daily life;
  • organize information to be provided;
  • communicate;
  • schedule services;
  • demonstrate personal skills;
  • observe internal security rules;
  • observe internal security standards;
  • provide personalized service/support to the guest;
  • provide support services to visitors, customers, guests, patients and passengers;
  • observe internal safety regulations;
  • welcome clients, patients, guests, visitors and passengers;
  • observe internal security regulations;
  • daily planning;
  • receive clients, patients, guests, visitors and passengers;
  • respond to phone calls from visitors, guests, clients, patients and passengers;
  • plan the daily;
  • observe internal safety rules;
  • close accounts and stays of clients, guests and patients;
  • planning the daily;
  • welcoming clients, patients, guests, visitors and passengers;
  • provide personalized service/support to guests;
  • welcoming customers, patients, guests, visitors and passengers;
  • provide support services to visitors, clients, guests, patients and passengers;

  • Activities

    • distributing newspapers, magazines, flowers, etc.;
    • demonstrate computer skills;
    • plan the next day;
    • collect main news and headlines of the day;
    • pre-register the client;
    • block apartment;
    • forward the client to the different sectors;
    • transmit messages and faxes;
    • update account;
    • close account in the system;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • offer transportation to the client;
    • collect feedback on the information provided;
    • schedule transfers and executive cars;
    • demonstrate a sense of organization;
    • provide assistance to the guest in case of loss of luggage;
    • exchange currency;
    • consult special guest requests;
    • demonstrate ability to anticipate customer needs;
    • check the individual and group arrival and departure forecast;
    • make adjustments to accounts;
    • demonstrate verbal and written fluency in a foreign language;
    • transfer calls to extensions and apartments requested;
    • consult the company's products and services catalog;
    • verify registration and reservation;
    • deliver the visitor badge at the entrance;
    • provide weather information;
    • establish a network of contacts to meet customer requests;
    • announce the arrival of the client;
    • act with common sense;
    • provide the keys to the apartments to the clients;
    • communicate in a clear, agile and objective manner;
    • demonstrate empathy;
    • transfer the guest, patient, passengers to other accommodations;
    • resume calls in case of extensions busy or unattended;
    • arrange the purchase of tickets for events in general;
    • give tourist information to guests/ passengers;
    • demonstrate mutual respect;
    • check the weekly schedule of events;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • providing safe service;
    • enable the advance of money to the guest through card operations;
    • demonstrate enthusiasm;
    • close �pos� (point of sale) ;
    • coordinate team;
    • require the guest's functional number for the visitor's entry;
    • assist customers with filling of forms;
    • protocol documents/guest orders;
    • check the suitability of customers;
    • resolve pending issues from the previous day;
    • issue account statements;
    • arrange for special booking requests;
    • inform yourself about the guest(preferences, needs , habits);
    • offer support to the guest in different eventualities;
    • register clients, patients, guests, visitors, passengers ;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • assist the customer with financial information ;
    • send the time wake-up call;
    • maintain guest anonymity when requested;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • participate in shift exchange meetings;
    • notify concierge of guest arrival;
    • serve the customer with accurate information ;
    • register companions;
    • check admission request;
    • assist in planning tourist itineraries for guests;
    • issue the exit release card;
    • ensure delivery of documents/orders to guests;
    • provide general information by internal telephone and externally;
    • provide directions to exchange locations of coins;
    • consult the company's product and services catalog;
    • update the establishment's database;
    • notify security about the presence of strangers;
    • forward the client to the various sectors;
    • organizing deliveries to guests;
    • circulate internal information;
    • check guest requests;
    • arrange to send items/objects requested by guests;
    • schedule reservations / client appointments;
    • propose membership of loyalty programs;
    • print the list of groups scheduled to leave for the day;
    • listen carefully;
    • demonstrate team spirit;
    • schedule reservations / customer appointments;
    • assist guests/patients with technical information about hotel / hospital;
    • preparing the �mise-en-place�;
    • visit places/establishments to be recommended to guests;
    • activate security alarm in case of robbery;
    • receive payments;
    • demonstrate autonomy;
    • demonstrate efficiency;
    • take phone calls and messages;
    • interact with other departments;
    • save volumes from service providers;
    • check the departure time of the groups;
    • organize work materials;
    • follow up guest requests;
    • enter expenses to accounts;
    • distribute pouches;
    • assist with car rentals, cell phones, vans etc.;
    • coordinate team;
    • issue invoices and receipts;
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • demonstrate interest;
    • check availability of beds and apartments;
    • print a list of inpatients;
    • consult a list of opening hours of the various activities in the company;
    • cover the disclosure of information about patients, guests and customers;
    • offer luggage assistance;
    • make a �no show� charge;
    • arrange for the purchase of items/objects requested by the guests;
    • welcome the client and passenger;
    • close master accounts;
    • start cleaning service;
    • admit the patient;
    • organize pouches;
    • confirm if the client has a frequent flyer program;
    • show patience;
    • cover information regarding the use of the safe by customers;
    • check documents with identification;
    • control the entry and exit of visitors' equipment;
    • assist the guest with medical care ;
    • establish contact/visual communication with the customer;
    • request the valet service;
    • communicate in a clear, agile and objective way;
    • show patience;
    • request the return of apartment keys;
    • print control reports;
    • request the hotel's performance evaluation;
    • intermediate in obtaining authorizations from agreements;
    • request a form of payment guarantee;
    • notify the nursing staff of the patient's arrival;
    • demonstrate proactivity;
    • demonstrate initiative;
    • consult the list of opening hours of the various activities in the company;
    • identify the physical space of the company;
    • provide information and internal regulations to the guest and patient;
    • assist the customer at the atm ;
    • provide information about the use and parking places;
    • check surgical hospitalization map;

    Sectors that hire Reception assistant the most in the job market

    • dental activity with resources for performing surgical procedures
    • outpatient medical activity restricted to consultations
    • hospital care activities
    • outpatient medical activity with resources for performing complementary exams
    • outpatient medical activity with resources for performing surgical procedures
    • clinical laboratories
    • diagnostic imaging services using ionizing radiation
    • service activities in emergency room and hospital units for emergency care
    • complementary diagnostic and therapeutic services activities
    • health plans

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