Receptionist - Salary and Career

Receptionist - Career description, activities, functions and salary

They receive and provide support services to customers, patients, guests, visitors and passengers, provide telephone service and provide information in offices, offices, hotels, hospitals, banks, airports and other establishments, arrange interviews or consultations and receive customers or visitors, their needs and direct them to the place or person they are looking for, schedule services, book (hotels and tickets) and indicate accommodations in hotels and similar establishments, observe internal security rules, check documents and suitability of customers and notify security of strange presences, close accounts and customer stays. Organize information and plan everyday work.

How much does an Receptionist earn

A Receptionist earns between $1.123 and $2.444 per month, with an average monthly salary of $1.411 and a median salary of $1.320 according to an salary survey along with to data of professionals hired and fired by companies in the labor market.

Our research is based on the salaries of 492.228 professionals hired and dismissed by the period from 06/2021 to 05/2022 (last year).

Salary ranges for the Receptionist

Monthly Salary Annual Salary Salary Per Week Hourly Salary
Average wage 1.411 16.931 353 7
1º Quartile 1.123 13.476 281 5
Median Salary 1.320 15.838 330 6
3º Quartile 1.864 22.368 466 9
Higher Salary 2.444 29.329 611 12

Professional job categories

  • Administrative services workers
    • customer service workers
      • public information workers
        • receptionists

Related Positions:

Main workplaces

Receptionists they work in health and social services, accommodation, hotels and food, air transport and recreational, cultural and sporting activities. They are employees with a formal contract, they work in a multidisciplinary team, indoors and at hours that vary according to occupation: daytime for health insurance receptionists, alternation of shifts for the office receptionist and the hotel receptionist and irregular hours for the receptionist , generally. The degree of autonomy also varies, with permanent supervision for the office receptionist and the hotel receptionist, with occasional supervision for the others. There is an increase in the importance of hotels in state-of-the-art hospitals. As a result, the number of employees in the reception sector tends to grow, which, in addition to being often linked to the inpatient system, increasingly assumes functions identical to those of receptionists in a five-star hotel. On the other hand, checks.

What does it take to work in the field of Receptionists

These occupations require a high school education, except for hotel receptionists and concierges who have incomplete higher education as a prerequisite. A basic qualification course of up to two hundred class hours and one to two years of professional experience is desirable for receptionists in general.

Functions and activities of Receptionist

Receptionists must:

  • observe internal security rules;
  • welcome clients, patients, guests, visitors and passengers;
  • demonstrate personal skills;
  • planning the daily life;
  • plan the daily;
  • planning the daily;
  • observe internal security regulations;
  • provide support services to visitors, customers, guests, patients and passengers;
  • schedule services;
  • daily planning;
  • provide personalized service/support to the guest;
  • organize information to be provided;
  • observe internal safety rules;
  • receive clients, patients, guests, visitors and passengers;
  • close accounts and stays of clients, guests and patients;
  • observe internal safety regulations;
  • communicate;
  • welcoming customers, patients, guests, visitors and passengers;
  • provide support services to visitors, clients, guests, patients and passengers;
  • respond to phone calls from visitors, guests, clients, patients and passengers;
  • welcoming clients, patients, guests, visitors and passengers;
  • observe internal security standards;
  • provide personalized service/support to guests;
  • daily plan;

  • Activities

    • forward the client to the various sectors;
    • assist the customer with financial information ;
    • check availability of beds and apartments;
    • demonstrate enthusiasm;
    • resolve pending issues from the previous day;
    • check documents with identification;
    • print control reports;
    • demonstrate computer skills;
    • consult special guest requests;
    • arrange for the purchase of items/objects requested by the guests;
    • notify concierge of guest arrival;
    • assist customers with filling of forms;
    • offer support to the guest in different eventualities;
    • resume calls in case of extensions busy or unattended;
    • schedule transfers and executive cars;
    • print the list of groups scheduled to leave for the day;
    • make a �no show� charge;
    • control the entry and exit of visitors' equipment;
    • provide the keys to the apartments to the clients;
    • serve the customer with accurate information ;
    • follow up guest requests;
    • make a reservation/changes/cancellation of requests in general from guests/customers;
    • consult a list of professionals and company department, internal extensions and external telephones;
    • demonstrate team spirit;
    • transmit messages and faxes;
    • inform yourself about the guest(preferences, needs , habits);
    • provide information about the use and parking places;
    • save volumes from service providers;
    • give tourist information to guests/ passengers;
    • provide directions to exchange locations of coins;
    • send the time wake-up call;
    • demonstrate empathy;
    • offer luggage assistance;
    • collect feedback on the information provided;
    • update account;
    • enter expenses to accounts;
    • assist in planning tourist itineraries for guests;
    • transfer the guest, patient, passengers to other accommodations;
    • provide general information by internal telephone and externally;
    • issue invoices and receipts;
    • enable the advance of money to the guest through card operations;
    • check the suitability of customers;
    • confirm if the client has a frequent flyer program;
    • request the return of apartment keys;
    • assist with car rentals, cell phones, vans etc.;
    • check admission request;
    • act with common sense;
    • schedule reservations / client appointments;
    • identify the physical space of the company;
    • propose membership of loyalty programs;
    • demonstrate autonomy;
    • coordinate team;
    • consult a list of opening hours of the various activities in the company;
    • admit the patient;
    • provide assistance to the guest in case of loss of luggage;
    • pre-register the client;
    • activate security alarm in case of robbery;
    • assist guests/patients with technical information about hotel / hospital;
    • participate in shift exchange meetings;
    • preparing the �mise-en-place�;
    • providing safe service;
    • notify security about the presence of strangers;
    • schedule reservations / customer appointments;
    • deliver the visitor badge at the entrance;
    • intermediate in obtaining authorizations from agreements;
    • check surgical hospitalization map;
    • consult the company's products and services catalog;
    • welcome the client and passenger;
    • issue account statements;
    • establish contact/visual communication with the customer;
    • forward the client to the different sectors;
    • request a form of payment guarantee;
    • demonstrate ability to anticipate customer needs;
    • notify the nursing staff of the patient's arrival;
    • start cleaning service;
    • verify registration and reservation;
    • protocol documents/guest orders;
    • distributing newspapers, magazines, flowers, etc.;
    • take phone calls and messages;
    • communicate in a clear, agile and objective manner;
    • demonstrate verbal and written fluency in a foreign language;
    • close �pos� (point of sale) ;
    • provide weather information;
    • arrange to send items/objects requested by guests;
    • announce the arrival of the client;
    • visit places/establishments to be recommended to guests;
    • register companions;
    • organize pouches;
    • print a list of inpatients;
    • check guest requests;
    • demonstrate mutual respect;
    • assist the customer at the atm ;
    • demonstrate efficiency;
    • demonstrate a sense of organization;
    • cover the disclosure of information about patients, guests and customers;
    • close master accounts;
    • cover information regarding the use of the safe by customers;
    • coordinate team;
    • ensure delivery of documents/orders to guests;
    • plan the next day;
    • require the guest's functional number for the visitor's entry;
    • update the establishment's database;
    • organize work materials;
    • block apartment;
    • distribute pouches;
    • demonstrate initiative;
    • check the individual and group arrival and departure forecast;
    • show patience;
    • issue the exit release card;
    • arrange the purchase of tickets for events in general;
    • establish a network of contacts to meet customer requests;
    • show patience;
    • exchange currency;
    • request the valet service;
    • assist the movement of guests, customers, visitors, patients with limited mobility;
    • register clients, patients, guests, visitors, passengers ;
    • arrange for special booking requests;
    • listen carefully;
    • organizing deliveries to guests;
    • assist in the organization of special occasions for guests (marriage proposal, birthday, celebrations in general);
    • demonstrate proactivity;
    • receive payments;
    • consult the company's product and services catalog;
    • maintain guest anonymity when requested;
    • demonstrate interest;
    • assist the guest with medical care ;
    • interact with other departments;
    • make adjustments to accounts;
    • provide information and internal regulations to the guest and patient;
    • offer transportation to the client;
    • check the departure time of the groups;
    • request the hotel's performance evaluation;
    • consult the list of opening hours of the various activities in the company;
    • collect main news and headlines of the day;
    • communicate in a clear, agile and objective way;
    • circulate internal information;
    • check the weekly schedule of events;
    • make reservation/changes/cancellation of requests in general from guests/customers;
    • transfer calls to extensions and apartments requested;
    • close account in the system;

    Sectors that hire Receptionist the most in the job market

    • dental activity with resources for performing surgical procedures
    • cleaning in buildings and households
    • hospital care activities
    • outpatient medical activity restricted to consultations
    • hotels
    • aesthetic activities and other beauty care services
    • physical conditioning activities
    • clinical laboratories
    • combined office and administrative support services
    • temporary labor lease

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